This document describes the process to be adopted by FSC to ensure a timely, independent and effective resolution of complaints submitted by FSC stakeholders. These can be complaints regarding the FSC normative framework or the performance of FSC International, the FSC Network as well as complaints regarding the performance of ASI. Ver. 2-0 Type Procedure (PRO) Status approved Code FSC-PRO-01-008 Version1-0 Date 2009-10-30 Effective date 2014-05-28 FSC-PRO-01-008_V2-0_EN_Processing-complaints.pdf Size: 487.81 KB Language: English download view FSC-PRO-01-008_V2-0_ES_Procesamiento-de-quejas.pdf Size: 498.57 KB Language: Spanish download view